Is Flipkart’s mishandling of customer orders a cause for concern?

Pros:
1. Wide range of products available on Flipkart for customers to choose from. 2. Competitive prices offered during sales like the Big Billion Days. 3. Convenient online shopping experience.
4. Flipkart offers fast and reliable delivery services.
5. Flipkart has a user-friendly website and mobile app.
6. Flipkart’s customer service is usually responsive and helpful.

Cons:
1. Mishandling of customer orders can lead to delays or wrong deliveries. 2. Inefficient resolution of customer complaints can lead to frustration.
3. Mishandling of customer orders during a time-sensitive event like the ICC Men’s ODI World Cup can be highly disappointing.
4. Flipkart’s customer service may be overwhelmed during peak sale periods, resulting in longer wait times for assistance.
5. Lack of transparency in order tracking and delivery updates can cause uncertainty for customers.
6. Mishandled orders may require additional time and effort from the customer to be resolved satisfactorily.

context: https://www.ndtv.com/feature/customer-receives-thomson-tv-instead-of-sony-tv-worth-1-lakh-flipkart-responds-4514629

With anticipation, he eagerly awaited the arrival of the Big Billion Days sale. His goal was simple – to obtain a Sony TV. Why? To immerse himself in the thrilling matches of the ongoing ICC Men’s ODI World Cup, all on a grand scale.