Pros:
– Potential for a fresh perspective and new strategies in addressing hair loss complaints. – Opportunity to rebuild the company’s reputation and regain customer trust. – Possibility of improved communication and transparency with customers.
– Chance to prioritize customer satisfaction and address hair loss concerns more effectively.
Cons:
– Loss of the CEO’s experience and industry knowledge.
– Uncertainty and potential disruption during the transition period.
– Potential delay in resolving ongoing customer lawsuits and addressing share price decline.
– Risk of further damage to the company’s public image, depending on the circumstances surrounding the CEO’s resignation.
context: https://www.businessinsider.com/olaplex-ceo-steps-down-after-customer-lawsuit-share-decline-2023-10
During JuE Wong’s time as CEO, Olaplex encountered a legal dispute with customers and witnessed a decline in its stock value.
